Consumer Protection Act, 2019

§ 1 Short title, extent, commencement and application

§ 2 Definitions

§ 3 Central Consumer Protection Council

§ 4 Procedure for meetings of Central Council

§ 5 Objects of Central Council

§ 6 State Consumer Protection Councils

§ 7 Objects of State Council

§ 8 District Consumer Protection Council

§ 9 Objects of District Council

§ 10 Establishment of Central Consumer Protection Authority

§ 11 Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners

§ 12 Vacancy, etc., not to invalidate proceedings of Central Authority

§ 13 Appointment of officers, experts, professionals and other employees of Central Authority

§ 14 Procedure of Central Authority

§ 15 Investigation Wing

§ 16 Power of District Collector

§ 17 Complaints to authorities

§ 18 Powers and functions of Central Authority

§ 19 Power of Central Authority to refer matter for investigation or to other Regulator

§ 20 Power of Central Authority to recall goods, etc.

§ 21 Power of Central Authority to issue directions and penalties against false or misleading advertisements

§ 22 Search and seizure

§ 23 Designation of any statutory authority or body to function as Central Authority

§ 24 Appeal

§ 25 Grants by Central Government

§ 26 Accounts and audit

§ 27 Furnishing of annual reports, etc.

§ 28 Establishment of District Consumer Disputes Redressal Commission

§ 29 Qualifications, etc., of President and members of District Commission

§ 30 Salaries, allowances and other terms and conditions of service of President and members of District Commission

§ 31 Transitional provision

§ 32 Vacancy in office of member of District Commission

§ 33 Officers and other employees of District Commission

§ 34 Jurisdiction of District Commission

§ 35 Manner in which complaint shall be made

§ 36 Proceedings before District Commission

§ 37 Reference to mediation

§ 38 Procedure on admission of complaint

§ 39 Findings of District Commission

§ 40 Review by District Commission in certain cases

§ 41 Appeal against order of District Commission

§ 42 Establishment of State Consumer Disputes Redressal Commission

§ 43 Qualifications, etc., of President and members of State Commission

§ 44 Salaries, allowances and other terms and conditions of service of President and members of State Commission

§ 45 Transitional provision

§ 46 Officers and employees of State Commission

§ 47 Jurisdiction of State Commission

§ 48 Transfer of cases

§ 49 Procedure applicable to State Commission

§ 50 Review by State Commission in certain cases

§ 51 Appeal to National Commission

§ 52 Hearing of appeal

§ 53 Establishment of National Consumer Disputes Redressal Commission

§ 54 Composition of National Commission

§ 55 Qualifications, etc., of President and members of National Commission

§ 56 Transitional provision

§ 57 Other officers and employees of National Commission

§ 58 Jurisdiction of National Commission

§ 59 Procedure applicable to National Commission

§ 60 Review by National Commission in certain cases

§ 61 Power to set aside ex parte orders

§ 62 Transfer of cases

§ 63 Vacancy in office of President of National Commission

§ 64 Vacancies or defects in appointment not to invalidate orders

§ 65 Service of notice, etc.

§ 66 Experts to assist National Commission or State Commission

§ 67 Appeal against order of National Commission

§ 68 Finality of orders

§ 69 Limitation period

§ 70 Administrative control

§ 71 Enforcement of orders of District Commission, State Commission and National Commission

§ 72 Penalty for non-compliance of order

§ 73 Appeal against order passed under section 72

§ 74 Establishment of consumer mediation cell

§ 75 Empanelment of mediators

§ 76 Nomination of mediators from panel

§ 77 Duty of mediator to disclose certain facts

§ 78 Replacement of mediator in certain cases

§ 79 Procedure for mediation

§ 80 Settlement through mediation

§ 81 Recording settlement and passing of order

§ 82 Application of Chapter

§ 83 Product liability action

§ 84 Liability of product manufacturer

§ 85 Liability of product service provider

§ 86 Liability of product sellers

§ 87 Exceptions to product liability action

§ 88 Penalty for non-compliance of direction of Central Authority

§ 89 Punishment for false or misleading advertisement

§ 90 Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant

§ 91 Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods

§ 92 Cognizance of offence by court

§ 93 Vexatious search

§ 94 Measures to prevent unfair trade practices in e-commerce, direct selling, etc.

§ 95 Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants

§ 96 Compounding of offences

§ 97 Manner of crediting penalty

§ 98 Protection of action taken in good faith

§ 99 Power to give directions by Central Government

§ 100 Act not in derogation of any other

§ 101 Power of Central Government to make rules

§ 102 Power of State Government to make rules

§ 103 Power of National Commission to make regulations

§ 104 Power of Central Authority to make regulations

§ 105 Rules and regulations to be laid before each House of Parliament

§ 106 Power to Remove Difficulties

§ 107 Repeal and savings